Pet Medical Center and Spa at 621 West Fallbrook Avenue in Fresno, California

Customer Reviews about Pet Medical Center and Spa

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  This place could care less about dogs. They don't seem to have any understanding of dogs behavior. What a pitty, the facilities are nice and the people just are not!
  May 22, 2017

  by Kim McCullough
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  I had a lovely 1st visit with kind and caring staff. I signed an estimate for my dog to be spayed for $ 386.66.. I paid the 171 for that visit and was told that the rabies vaccination would be given on day of surgery. On the morning of surgery I took my dog in and another very nice vet tech did the intake. We talked about my dog on how cute she was she had me sign two papers which I did... I did not look at the new numbers and she did not go over the forms with me. I assumed ( which was completely my fault) I didn't even think that the estimate previously would be different before the surgery and no where on the original estimate did it say additional charges may apply... so I signed. On pick up the total was $ 468.24. I asked why and the afternoon staff was rude and said "I don't know what to tell you" I retrieved my original estimate and went back in. Another even more rude tech looked at it and said as LOUD as she could "this is NOT what you signed this morning" as I tried to explain to her I will pay, I just dont understand the price difference. She just kept yelling "YOU SHOULD ALWAYS READ EVERYTHING YOU SIGN" she spoke to me as if I were uneducated and simple. I just wanted to have her or someone go over the difference in prices and explain what the extra charges were and why. Yes, I know that had I read the NEW estimate on intake I could of asked those questions... I take the blame for trusting and believing that there was no fee snuck into my new paperwork esp. When the original had a low price of $ 319.17and high price of the $386.66 plus, I was distracted by the tech and my dog, nonetheless I paid what was due. The way the staff spoke to me in front of other customers as well and the lack of respect shown and the hidden fees that were thrown into the procedure, we will NEVER return to this facility... and to boot my dog did not get the Rabies vaccination. I work in two very reputable facilities here in fresno and I had previously recommended multiple co workers to this facility. I have since then called each of them and told them my experience and each of them have decided to go with another vet.... which was my number 2 choice when I did my research mainly because of location. I know now I should of taken the my dog to the vet further from home.
  March 18, 2017

  by Annie Fernandez

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Today: 09:00 am — 01:00 pm

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